Last updated: 22 AUG 2024
Joystarmarking International Limited ("JoyStar" or "we," "us," "our") is a technology company that designs and develops mobile games. With this Privacy Policy, we aim to explain how and why we gather, store, share, and use your personal data in a manner consistent with the laws of the countries where we do business.
This Privacy Policy applies to websites, mobile applications, our marketing and advertising activities on all platforms, and other services that we may provide to you from time to time (collectively, the "Services").
Joystar is the controller of the personal data we hold about you in connection with your use of the Services. This means that we determine and are responsible for how your personal data is used. Under this Terms of Service & Privacy Policy, your personal data shall be processed in order to provide the Services once you download our mobile applications, access and/or play our games, or interact with our Services.
We highly respect your privacy and comply with applicable laws, including, without limitation, the European Union General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), the UK GDPR, the Lei Geral de Proteção de Dados (“LGPD”), consumer privacy laws of Virginia, California, Colorado, Connecticut, Utah and other states and jurisdictions.
Personal Data Collected Directly from You
JoyStar Games processes your personal data in order to provide the Services by downloading, accessing and/or playing our games or using our other Services. Most of this data comes directly from you. We collect the following information you provide in connection with our Services:
• Information collected via our customer support channels: when you interact with us via our customer support provider, we ask you to provide your username and email, and any information you choose to provide to allow us to assist you like Game ID, team/club name, device brand and model, advertising ID, transaction records or device language. • Information you provide when using the Games: when you play the Games, we may ask you to choose a username. • Feedback and ratings you provide relating to our Services.
We use this data to provide our games and Services to you, including optimizing our Services, customization of in-game offers and verifying purchases. We may also use it for the other purposes set out in this Privacy Policy.
Information we collect automatically through the Services
We collect several different types of information for various purposes to provide and improve our Service to you, including:
• Log Information: We log information about your use of the Services, including the type of device you use, the features you use, access times and your location based on your Internet Protocol ("IP"). • Device Information: We collect information about the device you use to access the Services, including information about the device manufacture, device model, device's OS, time zone of device, language of device. • Device identifiers: We collect online identifiers of the device you use to access the Services, including IDFA, Google Ads ID, Google Play Account ID. • Usage Information: We collect information relating to your use of the Services, including your game progress, scores, achievements and interactions with other players. • Consumption information: We collect information about your consumption habits relating to your use of the Services, including which purchases you make with both virtual and real currencies and the reception of virtual goods in-game.
Information we collect from third-parties
If you log into the Services using a third-party site or platform such as Facebook, Apple Game Center and Google Sign-In, we access information about you from that site or platform, such as your screen name, profile information and friend lists, in accordance with the authorization procedures determined by such third-party site or platform provided that you have given the third-party site in question such consent.
You can learn more about how such third-party sites or platforms process your personal data in the relevant privacy policy:
• Facebook: https://www.facebook.com/about/privacy/ • Game Center: https://www.apple.com/legal/internet-services/itunes/gamecenter/ • Google Play Games: https://policies.google.com/privacy
If you log into the Services using a third-party site or platform, you represent and warrant that your access and use of such features in connection with the Services will comply with the applicable terms and policies of such site or platform; and that you are over the minimum age limit that is prescribed for such third-party site or platform by the legislation in the individual jurisdictions.
Use of information - purpose and legal basis
We use information about you for the following purposes in accordance with the legal bases for each type of personal data as described below:
• To provide and maintain the Services and the game experience; • To enable us to provide our games (Services), to ensure that your purchases are activated in the games, and to provide you with player support if you need it; • To enable us to optimize our Services for you and for the device that you are using, as well as to deliver customized in-game events, offers and promotions; • To communicate with you regarding App-related information, including confirmations, technical notices, updates, security alerts and support and administrative messages; • To personalize and improve the Services and provide tailored content and features; • To respond to your comments and inquiries and provide customer support services; • To gather analysis or valuable information so that we can improve our Services; • To monitor and analyze trends, usage and activities in connection with the Services; • To detect, prevent and address technical issues and bugs; • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information; • To enable players to communicate with each other in games or on our social media accounts; • To serve advertising; • To provide and deliver the products and services you request and send you related information.
We only process your information to the extent that is necessary to achieve the purposes for which the information has been collected.
Your Information is kept for as long as necessary in order to provide you with the Services or otherwise fulfill the purposes as described above unless further storage is required in order to establish, exercise or defend a legal claim or to comply with applicable law, including accounting rules.
DATA SHARING
If it is reasonably justified, we may share your personal information with the categories of recipients only in the ways that are described in this Privacy Policy. The transmission of personal data to such recipients is carried out in a secure manner and in application of an agreement between us and each recipient as may be necessary under applicable law..
We will not share your personal data outside the scope of purposes specified herein this Privacy Policy without your prior consent.
With service providers
We may involve service providers that help us operate our business and provide you with Services, for instance, to administer the billing services. All such service providers act on our behalf and strictly under our instructions.
With business and advertising partners. Sometimes in order to provide, manage, and administer the Services we may need to provide your data to our partners with whom we jointly offer Services (such operators of Third Parties Platform). With the intent to personalize, adjust, and improve our Services, we may integrate third parties’ analytical systems in our Services to perform measurement of our websites and Services, as well as SDKs of advertisement networks and other business partners, including for the purposes of providing you with targeted advertising based upon your interests. Our network partners also may use tracking technologies to collect information about your activities to provide you targeted advertising based upon your interests.
Such business and advertising partners and their respective privacy terms, which may be applied to you, for your convenience are indicated in the List of the parties who may receive data which is an integral parts hereof. From time to time, we may change and/or the indicated list. We recommend you regularly review the list to ensure that you are always aware of the current information.
The Services may contain links to websites operated by third parties. We are not responsible for your data privacy when you access these links or engage with third party services, and you shall ensure that you review the relevant third party’s privacy statement, which will govern your data privacy rights.
The Services offer or can offer social sharing features and other integrated tools (such as the Facebook “Like”, “Share” button), which let you share actions you take in the Services with other media. You must be over the minimum age limit that is prescribed by the legislation in the individual jurisdictions to use any social sharing features integrated in the Services. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We send push notifications or alerts to your mobile device to provide game-related information, service updates, promotional communications and other related messages, if you have agreed to such notifications. You can deactivate these notifications by changing your notification settings on your device.
We may provide paid products and/or services within the Services. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
• Apple Store In-App Payments. Their Privacy Policy can be viewed https://www.apple.com/legal/privacy/en-ww/ • Google Play In-App Payments. Their Privacy Policy can be viewed https://policies.google.com/privacy
You agree to pay all fees and applicable taxes incurred by you or anyone using an Account registered to you. Joystar Game may revise the pricing for the goods and services offered through the Service at any time. YOU ACKNOWLEDGE THAT JOYSTART IS NOT REQUIRED TO PROVIDE A REFUND OR ANY REASON THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL RESOURCES WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.
We may update this Privacy Policy from time to time, and we will post the updated Privacy Policy on this page. When we make changes to this Privacy Policy, we will change the date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify individuals by email to their registered email address, by prominent posting on our Services, or through other appropriate communication channels. Any new policy will be effective from the date it is published by us.
If you have any questions about this Privacy Policy, would you like to learn more about why, how, and what Personal Data we use, or to request deleting it, please contact us at joystarmarking@joystar.biz.